Introduction
A credit card is essential for payment. The online shop will generally forward you to a secure server for payment. This means that the credit card information that you enter will be encrypted by your Web browser and so will not be visible to potential online attack. A secure connection can be recognised by the presence of a small padlock at the right of the status bar
at the bottom of your screen.Online shops will often allow you to provide credit card information over the phone if you are not happy to use a secure server.
Amazon checks the credit card while you wait and then confirms that your payment is complete. You should do nothing (click no buttons, etc.) while your credit card is being checked. This can lead to uncertainty as to whether the payment transaction is completed or not.
A confirmation e-mail is sent to the e-mail address that you provided, confirming that your order has been received and telling you when to expect it. It is also a good idea to save the Confirmation Screen to your hard disk, in order to have some proof of purchase.
Step 9: Receive goods
Finally, you receive the goods by post or parcel service. As noted above, someone must be present to receive (and usually to sign for) the goods.
It is worthwhile to ensure, before signing for or using the goods, that they are in good condition and include everything you expected. Typically, shops have returns policies that allow them to refuse to accept returns except in their original packaging and condition.
Terms and conditions
Here is an example of some of the sorts of terms and conditions that online shops use. It is a good idea to read all terms and conditions carefully.
